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A Focus On... Portugal

VitalStatistics

Population: 10,555,000.
Monetary unit: euro
Capital city: Lisbon
Major languages: Portuguese.
Major religions: Christian 92.4%, of which Roman Catholic 87.4%, independent Christian 2.7%, Protestant 1.3%, other Christian 1.0%; nonreligious/ atheist 6.5%; Buddhist 0.6%; other 0.5%.
Ethnic composition: Portuguese 91.9%; mixed race people from Angola, Mozambique, and Cape Verde 1.6%; Brazilian 1.4%; Marrano 1.2%; other European 1.2%; Han Chinese 0.9%; other 1.8%.
Age breakdown: under 15, 15.7%; 15–29, 20.4%; 30–44, 22.6%; 45–59, 19.2%; 60–74, 14.8%; 75–84, 5.9%; 85 and over, 1.4%.
Life expectancy: male 75.5 years; female 81.7 years.
Education: Percentage of population age 25 and older having: no formal schooling through complete primary 64%; complete lower secondary 13%; complete upper secondary 11%; higher 12%. Literacy (2008): total population age 15 and over literate 94.6%.
Urban/Rural split: urban 60.1%; rural 39.9%
Income per household (USD): -
Broadband internet users (%): -

Source: Encyclopedia Britannica

Introduction

Portugal may be engulfed in a serious economic crisis, with a 78 million euro bailout, severe government spending cuts, sharp tax increases, and 24-hour general strikes, but those leading its PR industry report that this is having little adverse effect on them. In fact many even argue that tighter budgets are encouraging corporates to look to PR as a cost-effective alternative to other forms of marketing.

“PR is becoming more and more important to us,” says Sandro Cardoso, marketing manager at food manufacturer Danone Portugal. “Just a year ago we created our  Consumer Connection department which manages the paid, owned and earned media. We held a pitch and chose a new PR agency, and we are now busy running a national PR campaign called ‘Marathon against Cholesterol' to endorse Danacol yoghurt. It is basically a bus that is visiting several cities in Portugal offering check-ups to local people.”

Industry experts report that clients are asking for a wider range of more complex services from agencies, such as public affairs, stakeholder mapping and engagement, as well as digital and social.

What is more, Portugal is increasingly viewed by multinational corporations as a bridge country, able to link two different regional markets: Brazil and the emerging Portuguese-speaking countries, such as Angola and Mozambique. This has to an extent insulated Portuguese PR companies from the European economic crisis.

Media

The two largest daily generalist news papers are: Correio da Manhã and Jornal de Notícias, and they face competition from the two leading free dailies - Metro and Destak - as well as two economic dailies - Diário Económico and Jornal de Negócios.

The leading weekly newspaper is Expresso, and there are two important weekly newsmagazines: Visão and Sábado.

Radio is a fairly important medium in Portugal and news station TSF, entertainment station

Comercial and the Church-owned stations RFM and Renascença all play a part in most PR campaigns.

In terms of television the key players are SIC and TVI both of which are privately owned, as well as publicly-owned RTP, which is soon to be privatised. “We invest regularly in television,” says Miguel Osório, marketing administrator at food retailer Sonae MC. “Not only because this is a mainstream media in Portugal, but also because we have good relationships with the main Portuguese channels.”

He adds: “However, we are also investing, more and more each year into digital media. In Portugal, as in the rest of the world, the public relations industry faces the issue of how to engage, in real-time, all the stakeholders that influence brand reputation? The rise of digital media requires us to devise innovative practices and those organisations that fail to do this will struggle to communicate successfully with their stakeholders.”

Major Brands

Many industry experts point to the impressive PR work done by Sonae MC through its brands such as Continente, Bom Bacado and Book.it. Others worthy of note include banks like BES, telecommunications providers such as Portugal Telecoms and Vodafone, and sportswear brand Nike.

Industry insiders single out Procter & Gamble for praise, pointing out that the FMCG multinational successfully launched its Aussie brand in Portugal without any significant advertising spend. It launched this haircare product almost entirely with editorial and social media coverage.

Agencies

Not so long ago, if Portuguese brands wanted to hire a PR agency they might look to Madrid or Barcelona. In recent years though many local agencies have sprung up and the global groups have begun to build affiliate relationships in Lisbon.

As Cardoso at Danone Portugal says: “Before we hired Parceiros de Comunicação we had a Spanish PR agency which was fine but lacked the local connections that can make such a

difference to a campaign.

According to Portuguese marketing publication, briefing, in 2010 there were 13 PR agencies in Portugal with billings in excess of 1m euros. In order of size by billings they were: LPM, Edelman-affiliate GCI, Cunha Vaz & Associados, Burson-Marsteller affiliate Lift, JLM, Parceiros de Comunicação, YoungNetwork, BAN, Porter Novelli, F5C, Imago, Inforpress, and Unimagem.

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